Behr, Kevin
The visible OPS handbook: implementing ITIL in 4 practical and auditable steps - New York ITPI 2009 - 100 p.
Contiene: 1. Introduction.- 2. Stabilize the patient and modify first response.- 3. Catch release and find fragile artifacts projets.- 4. Create a repeatable build library.- 5. Continual improvement.- 6. IT process institute.
0-9755686-1-2
Visible OPS
ITIL processes
HD/30.2/B44/2009
The visible OPS handbook: implementing ITIL in 4 practical and auditable steps - New York ITPI 2009 - 100 p.
Contiene: 1. Introduction.- 2. Stabilize the patient and modify first response.- 3. Catch release and find fragile artifacts projets.- 4. Create a repeatable build library.- 5. Continual improvement.- 6. IT process institute.
0-9755686-1-2
Visible OPS
ITIL processes
HD/30.2/B44/2009