TY  - BOOK
AU  - Keyes, Jessica
TI  - Implementing the it balanced scorecard
SN  - 0-8493-2621-4
AV  - HD/30.2/K49/2005 
CY  - Florida
KW  - Balance scorearcard
KW  - Planeamiento estratégico
KW  - Tecnología de la información
N1  - Contiene: 1. Why balanced scorecard?.- 2. Understanding performance management: balanced scorecard at the corporate level.- 3. Key elements of a balanced scorecard project.- 4. Aligning IT to organizational strategy.- 5. Aligning IT to meet financial objectives.- 6. Aligning IT to meet customer objectives.- 7. Aligning IT to meet business process objectives.- 8. Aligning IT to promote learning and growth.- 9. Compliace, awarenses, and assurance.- 10. Scorecard and other performance measurement tools
ER  -