Agutter, Claire <br/><br/>
ITIL 4 Essentials: your essential guide for the ITIL 4 Foundation exam and beyond 

 - 2a ed. 
 - Reino Unido  It Governance Publishing  2020 
 - 204 p. 
<br/><br/> Contiene: 1. Key concepts of service management.- 2. Service management roles.- 3. All about services.- 4. Service relationships.- 5. The four dimensions of service management.- 6. The service value system.- 7. The SVS: opportunity, demand, value.- 8. The SVS guiding principles.- 9. The SVS: governance.- 10. The SVS: the service value chain.- 11. ITIL practices introduced.- 12. General management practices.- 13. Service management practices.- 14. Technical management practices.- 15. Service management training and qualifications.- 16. Multiple-choice exam strategies.<br/> 
<br/><br/><label>ISBN: </label>9781787782204 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tecnología<br/>Gestión de servicios<br/>Sistema de valor del servicio