TY  - DATA
AU  -  Agutter, Claire
TI  - ITIL 4 Essentials: your essential guide for the ITIL 4 Foundation exam and beyond
SN  -  9781787782204
PY  - 2020///
CY  - Reino Unido
PB  - It Governance Publishing
KW  - Tecnología
KW  - Gestión de servicios
KW  - Sistema de valor del servicio
N1  - Contiene: 1. Key concepts of service management.- 2. Service management roles.- 3. All about services.- 4. Service relationships.- 5. The four dimensions of service management.- 6. The service value system.- 7. The SVS: opportunity, demand, value.- 8. The SVS guiding principles.- 9. The SVS: governance.- 10. The SVS: the service value chain.- 11. ITIL practices introduced.- 12. General management practices.- 13. Service management practices.- 14. Technical management practices.- 15. Service management training and qualifications.- 16. Multiple-choice exam strategies

ER  -