| 000 | 01125nam a2200313Ia 4500 | ||
|---|---|---|---|
| 000 | nam a22 7a 4500 | ||
| 003 | SMV | ||
| 005 | 20210318010148.0 | ||
| 008 | 210318b ||||| |||| 00| 0 spa d | ||
| 020 | _a978-0-470-44458-0 | ||
| 040 | _cSMV | ||
| 041 | _hspa | ||
| 050 | _aHF/5415.3/J33/2009 | ||
| 100 | _aMike Jacka, J. | ||
| 245 | 0 | _aBusiness process mapping: improving customer satisfaction | |
| 250 | _a2a ed. | ||
| 260 | _aNew Jersey | ||
| 260 | _bJohn Wiley & Sons | ||
| 260 | _c2009 | ||
| 300 | _a322 p. | ||
| 300 | _bil. | ||
| 505 | _aContiene: 1. What is thing called process mapping.- 2. Process identification.- 3. Information gathering.- 4. Interviewing and map generation.- 5. Map generation: an example.- 6. Analysis.- 7. Map analysis: an example.- 8. Pitfalls and traps.- 9. Customer mapping.- 10. RACI matrices.- 11. Enterprise risk management and process mapping.- 12.Where do we go from here?. | ||
| 650 | _aConsumer satisfaction | ||
| 653 | _aReingeniería | ||
| 653 | _aRelaciones con los clientes | ||
| 942 | _2lcc | ||
| 942 | _cLibros | ||
| 942 | _hHF/5415.3/J33/2009 | ||
| 999 |
_c3340 _d3340 |
||