000 00940nam a2200301Ia 4500
000 nam a22 7a 4500
003 SMV
005 20210318010238.0
008 210318b ||||| |||| 00| 0 spa d
020 _a978-1-907794-49-0
040 _cSMV
041 _hspa
050 _aHG/173/P49/2017
100 _aPeverelli, Roger
245 0 _aReinventing customer engagement: the next level of digital transformation for banks and insurers
260 _aLondres
260 _bLID Publishing
260 _c2017
300 _a248 p.
505 _aContiene: 1. Acnowledgements.- 2. Foreword.- 3. Preface.- 4. Introduction-setting the stage.- 5. Always part of life.- 6. Simply human.- Conclusion - Final thoughts.
650 _aServicios financieros
653 _aInnovaciones tecnológicas
653 _aMarketing
653 _aServicios al cliente
942 _2lcc
942 _cLibros
942 _hHG/173/P49/2017
999 _c5243
_d5243