000			01208nmm a22002297a 4500
003			SMV
005			20241012040830.0
008			241011b |||||||| |||| 00| 0 spa d
020			_a 9781787782204
040			_cSMV
041			_heng
100			_9497 _a Agutter, Claire
245			_aITIL 4 Essentials: your essential guide for the ITIL 4 Foundation exam and beyond
250			_a2a ed.
260			_aReino Unido _bIt Governance Publishing _c2020
300			_a204 p.
500			_aContiene: 1. Key concepts of service management.- 2. Service management roles.- 3. All about services.- 4. Service relationships.- 5. The four dimensions of service management.- 6. The service value system.- 7. The SVS: opportunity, demand, value.- 8. The SVS guiding principles.- 9. The SVS: governance.- 10. The SVS: the service value chain.- 11. ITIL practices introduced.- 12. General management practices.- 13. Service management practices.- 14. Technical management practices.- 15. Service management training and qualifications.- 16. Multiple-choice exam strategies.
650		0	_9461 _aTecnología
650		0	_9498 _aGestión de servicios
650		0	_9499 _aSistema de valor del servicio
942			_2lcc _cEBO
999			_c7686 _d7686