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ITIL 4 Essentials: your essential guide for the ITIL 4 Foundation exam and beyond

By: Agutter, ClaireMaterial type: Computer fileComputer fileOriginal language: English Publisher: Reino Unido It Governance Publishing 2020Edition: 2a edDescription: 204 pISBN: 9781787782204Subject(s): Tecnología | Gestión de servicios | Sistema de valor del servicio
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Contiene: 1. Key concepts of service management.- 2. Service management roles.- 3. All about services.- 4. Service relationships.- 5. The four dimensions of service management.- 6. The service value system.- 7. The SVS: opportunity, demand, value.- 8. The SVS guiding principles.- 9. The SVS: governance.- 10. The SVS: the service value chain.- 11. ITIL practices introduced.- 12. General management practices.- 13. Service management practices.- 14. Technical management practices.- 15. Service management training and qualifications.- 16. Multiple-choice exam strategies.

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