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Gestión de servicios públicos: estrategias de marketing y calidad

by Sancho Royo, David.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; Tecnos ; 2002Availability: Items available for loan: Call number: HF/5415.2/S36/2002 (1).

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2.
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Mejora continua del servicio basada en ITIL V3: guía de gestión

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: [s.l.] ; Van Haren Publishing ; 2008Availability: Items available for loan: Call number: T/58.64/M45/2008 (1).

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