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21.
Gestión estratégica de RRHH para la calidad y la excelencia

by Senlle, Andrés.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; AENOR ; 2007Availability: Items available for loan: Call number: HF/5549/S46/2007 (1).

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22.
Sistema de gestión de la calidad del servicio: sea el líder en mercados altamente competidos

by Riveros Silva, Pablo Emilio.

Edition: 3a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Bogotá, D. C. ; Ecoe ; 2007Availability: Items available for loan: Call number: HF/5415.5/R59/2007 (1).

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23.
No cover image available
Estadística para administración y economía

by Anderson, David R.

Edition: 10a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; Cengage Learning ; 2008Availability: Items available for loan: Call number: HA/29/A53/2008 (1).

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24.
Manual de auditoría interna

by Institutos de Auditores Internos del Perú.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Lima ; Instituto Pacífico ; 2006Availability: Items available for loan: Call number: HF/5667.25/I25/2006 (1).

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25.
Calidad y servicio: conceptos y herramientas

by Vargas Quiñones, Martha.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Bogotá, D. C. ; Ecoe ; 2007Availability: Items available for loan: Call number: HD/66/V37/2007 (1).

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26.
PDCA: un modelo para realizar auditorías internas

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; AENOR ; 2010Availability: Items available for loan: Call number: HF/5668.25/P35/2010 (1).

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27.
Evaluación de bibliotecas

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Buenos Aires ; Alfagrama ; 2006Availability: Items available for loan: Call number: Z/678.85/A77/2006 (1).

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28.
La economía de la gratitud: traslada tus negocios a las redes sociales

by Vaynerchuk, Gary.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; Santillana ; 2012Availability: Items available for loan: Call number: HF/5415.12/V39/2012 (1).

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29.
No cover image available
Gestión de la calidad en el sector público

by Quispe Saravia, Esteban.

Edition: 3ra ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Lima ; ADEC ; 2015Availability: Items available for loan: Call number: HF/5415.2/Q76/2015 (1).

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30.
Continuous integration improving software quality and reducing risk

by Duvall, Paul M.

Edition: 9a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Boston ; Pearson Education ; 2014Availability: Items available for loan: Call number: QA/76.76/D89/2014 (1).

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31.
8 Pasos hacia la calidad en el servicio

by Abella Santamaría, Jaime.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Bogotá, D. C. ; ICONTEC ; 2012Availability: Items available for loan: Call number: HD/66/A34/2012 (1).

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32.
Control interno y sistema de gestión de calidad: Guía para implementación en empresas públicas y privadas

by Isaza Serrano, Alejandro.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Bogotá, D. C. ; Ediciones de la U ; 2014Availability: Items available for loan: Call number: TS/156/I73/2014 (1).

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33.
Auditoría administrativa

by Franklín Fincowsky, Enrique Benjamín.

Edition: 3a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; McGraw-Hill ; 2013Availability: Items available for loan: Call number: HF/5668/F73/2013 (1).

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34.
Manual de pronunciamientos internacionales de control de calidad, auditoría, revisión, otros aseguramientos y servicios relacionados I

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Lima ; Colegio de Contadores Públicos de Lima ; 2010Availability: No items available :

35.
Cómo gestionar con éxito una auditoría interna conforme a ISO 9001:2015

by Phillips, Ann W.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; AENOR ediciones ; 2016Availability: Items available for loan: Call number: HF/5668.25/P55/2016 (1).

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36.
Gestión estratégica organizacional: guía práctica para el diagnóstico empresarial

by Eliécer Prieto Herrera, Jorge.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Ecoe ; 2008Availability: Items available for loan: Call number: HD/30.28/P75/2008 (1).

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37.
No cover image available
Norma técnica peruana 833980: sistemas de gestión de la calidad Guía para la implementación de sistemas de indicadores

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; Inacal ; 2008Availability: No items available :

38.
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Guía Peruana 009:1993: recomendaciones para el establecimiento de un manual de calidad

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; INDECOPI ; 1993Availability: No items available :

39.
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Norma técnica peruana 10001:2009: gestión de la calidad Satisfacción del cliente Directrices para los códigos de conducta en las organizaciones

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; Inacal ; 2009Availability: No items available :

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Norma técnica peruana 10002:2005: gestión de la calidad Satisfacción del cliente Directrices para el tratamiento de las quejas en las organizaciones

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; Inacal ; 2005Availability: No items available :