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1.
Fundamentos de marketing de servicios: conceptos, estrategias y casos

by Hoffman, Douglas K.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; Thomson ; 2002Availability: Items available for loan: Call number: HD/9980.5/H64/1997 (1).

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2.
Manual del buen abogado

by Zusman Tinman, Shoschana.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Lima ; Palestra ; 2012Availability: Items available for loan: Call number: KHQ/100/Z87/2012 (1).

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3.
Responsabilidad de los bancos frente al cliente

by Kabas de Martorell, María E.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Buenos Aires ; Rubinzal-Culzoni ; 2006Availability: Items available for loan: Call number: HG/1641/K33/2006 (1).

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4.
Responsabilidad del Banco Central por la actividad financiera

by Ghersi, Carlos Alberto.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Buenos Aires ; La Ley ; 1999Availability: Items available for loan: Call number: HG/1811/G54/1999 (1).

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5.
No cover image available
Gestión comercial de servicios financieros

by Castelló Muñoz, Enrique | Ecuador. Superintendencia de Bancos.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; ESIC Editorial ; 2007Availability: Items available for loan: Call number: HG/1616.M/C37/2007 (1).

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6.
Sistema de gestión de la calidad del servicio: sea el líder en mercados altamente competidos

by Riveros Silva, Pablo Emilio.

Edition: 3a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Bogotá, D. C. ; Ecoe ; 2007Availability: Items available for loan: Call number: HF/5415.5/R59/2007 (1).

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7.
Business process mapping: improving customer satisfaction

by Mike Jacka, J.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: New Jersey ; John Wiley & Sons ; 2009Availability: Items available for loan: Call number: HF/5415.3/J33/2009 (1).

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8.
Fidelización de clientes

by Alcaide, Juan Carlos.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; ESIC ; 2010Availability: Items available for loan: Call number: HF/5415.5/A53/2010 (1).

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9.
Técnicas de servicio y atención al cliente

by García Ortiz, Francisco.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; Paraninfo ; 2009Availability: Items available for loan: Call number: TX/911.3/G37/2015 (1).

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10.
No cover image available
Cálculo de costes de productos, servicios, clientes y departamentos

by Soldevila, Pilar.

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Barcelona ; 2000 ; 1 CD ROM (12 cm.)Availability: No items available :

11.
No cover image available
Guía para la defensa de los derechos de los clientes de Sociedades Agentes de Bolsa (SAB)

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Lima ; SMV ; 2014Availability: Items available for loan: Call number: F/KHQ/1104ES/SMV/2014 (1).

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