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1.
Administración de operaciones con enfoque en el cliente: cómo alcanzar la efectividad operativa

by Ahoy, Christopher K | ESAN.

Material type: Text Text Original language: Spanish Publisher: México D.F. ; McGraw Hill ; 2010Availability: Items available for loan: Call number: HD/31/A46/2010 (1).

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2.
En busca de la excelencia: visión retrospectiva y análisis para el nuevo siglo

by Peters, Tom.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; Nowtilus ; 2002Availability: Items available for loan: Call number: HF/5549.A3/P48/2002 (1).

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3.
Fundamentos de administración

by DuBrin, Andrew J | Instituto Andino para el Reordenamiento de la Actividad Empresarial del Estado - INRAE.

Edition: 5a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; International Thomson ; 2000Availability: Items available for loan: Call number: HD/58.7/D82/2000 (1).

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4.
Administración de pequeñas empresas: enfoque emprendedor

by Longenecker, Justin.

Edition: 13a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; International Thomson ; 2007Availability: Items available for loan: Call number: HD/62.7/L66/2007 (1).

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5.
¿Finanzas que sirven o finanzas que engañan?: de la moneda que sirve a la que domina

by Dembinski, Paul H.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; Pirámide ; 2010Availability: Items available for loan: Call number: HG/173/D46/2010 (1).

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6.
Comunicación y atención al cliente

by Escudero Serrano, María José.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; Paraninfo ; 2014Availability: Items available for loan: Call number: HD/8039/E73/2014 (1).

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7.
Tratamiento de quejas y reclamaciones de clientes de servicios financieros UF0530

by García Prado, Enrique.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: [s.l.] ; Paraninfo ; 2014Availability: Items available for loan: Call number: HD/8039/G37/2014 (1).

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8.
Atención al cliente y tramitación de consultas de servicios financieros

by García Prado, Enrique.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: [s.l.] ; Paraninfo ; 2014Availability: Items available for loan: Call number: HF/5415.5/G37/2014 (1).

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9.
Administración de pequeñas empresas: lanzamiento y crecimiento de iniciativas de emprendimiento

by Longenecker, Justin.

Edition: 16a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: México D.F. ; Cengage Learning ; 2012Availability: Items available for loan: Call number: HD/62.7L/L66/2012 (1).

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10.
Técnicas de servicio y atención al cliente

by García Ortiz, Francisco.

Edition: 2a ed.Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Madrid ; Paraninfo ; 2009Availability: Items available for loan: Call number: TX/911.3/G37/2015 (1).

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11.
Reinventing customer engagement: the next level of digital transformation for banks and insurers

by Peverelli, Roger.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Spanish Publisher: Londres ; LID Publishing ; 2017Availability: Items available for loan: Call number: HG/173/P49/2017 (1).

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12.
No cover image available
Norma técnica peruana 10001:2009: gestión de la calidad Satisfacción del cliente Directrices para los códigos de conducta en las organizaciones

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; Inacal ; 2009Availability: No items available :

13.
No cover image available
Norma técnica peruana 10002:2005: gestión de la calidad Satisfacción del cliente Directrices para el tratamiento de las quejas en las organizaciones

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; Inacal ; 2005Availability: No items available :

14.
No cover image available
Norma técnica peruana 100003: gestión de la calidad Satisfacción del cliente Directrices para la resolución de conflictos de forma externa a las organizaciones

Material type: Computer file Computer file; Format: electronic Original language: Spanish Publisher: Lima ; Inacal ; 2010Availability: No items available :